Damaged vehicles and windshield and glass repairs are the two main types of auto claims you can file
After a car accident, claims are easy to file. Our Progressive representatives help you every step of the way—from the initial contact to getting you back on the road again as possible.
You can submit your claim by calling our claims line or through the mobile app or online portal. You may need to take a few photos of your car or vehicle involved in the claim right away.
We recommend you call the right number for the area you're calling from: In the U.S., work with an estimator on a U.S. team; in Canada, with a Canadian team.
If you have questions or feel lost at any point, you can call us 24/7. We are always here for you to estimate the cost of vehicle repair or provide other information.
We connect you directly to our network of service facilities or you can choose your own repair shop. If your car is drivable, you can drive it to the selected facility. If it's not, we may be able to send an estimator to inspect your vehicle. We'll get you back on the road as quickly as possible.
If you choose to work with repair shops within our network, you'll be covered with a Lifetime Guarantee on the repairs you get through our approved network. If you select a repair shop outside our network, you may still be covered by the shop's own guarantee if they offer one.
In most cases, they can repair or replace items all on-site within a few days or within a single day. In other words, if it's a replacement of a side mirror, the work can be completed quickly.
Your repair shop typically schedules through a network portal so you can easily keep track of when everything will get fixed and when your car will be ready. You can also schedule in-person or through the online portal if you need to reschedule for another day.
We always aim to keep your insurance claim process as simple, quick, and post-accident stress-free as possible. That includes questions about car rental coverage, and other related policies. If you have questions while your insurance claim or request is being handled, ask for a claims representative to go over each piece of the claim with you.
When everything's complete and both you and the repair shop are completely satisfied, we close your claim. If you need a copy of the receipt, you can view everything at any time in the account section of our mobile app or on your insurer's web portal.
Car insurance doesn't typically cover every accident or system fails and breakdowns, but Progressive's new Protection plans may. In states where it's available, Progressive offers two levels of Protection coverage: the most popular Roadside Assistance and the more complete Concierge Assistance program. Call us to hear the coverage options on the claim you want to make. Plus, it has as 24/7 claims and service departments for Policy holders when you're having a hard day.
You can submit your claim by logging in to your policy or by using the mobile app, or calling your claims team. A customer service/glass claims team will call you at a time that works best for your schedule.
Alternatively, you can drop in or meet in person at a glass shop location if it's near your work or home. You usually don't even need to wait for the glass technician to drive out to you (or arrange a time that works best or the glass installer to come to you).
When you work in our network of service providers, you can select the shop or specialist you prefer to work for the job at hand. Alternatively, they can also do all of the work for you at home. In most states, they can repair or replace just the chip or crack if they can do the work immediately, otherwise, a windshield or side mirror or windshield may be required if the damage is too large or in an unsafe spot where it impacts the driver's field of view or if the damage's directly in front of the driver or passenger side, or if it is located in the corners or edges of the glass.
In most cases, you can order them online and the parts will be delivered for the shop to complete the repairs within 48 hours or in as little as a day, and because glass installers are close to you, travel time for the installer is minimized so it's usually quite fast to schedule one who can fix things faster than you can call them over the phone.
If you opted for the service offered by these professionals (mobile windshield replacement providers), they'll fix your vehicle wherever you are most convenient—at your home or in your office parking lot. It's up to you where the work gets done and when. If you drive your car in to a shop, they'll fix it in the lot or bring it through an auto facility bay if appropriate. Upon completion of the claim, make sure you understand everything so you can be aware of everything.
With personalized coverage and easy claims appointments like choosing homes or auto body shops, switching to Auto Policy Cover Zone might be the right choice for you. See more reasons why millions of drivers choose us on our auto insurance page.
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